Frequently Asked Questions

The Family Educational Rights and Privacy Act (FERPA) prevents ECSU from releasing student information to parents or guardians without authorized consent from the student.  By becoming an authorized user on the student account, a parent/guardian/other will have access to Online Payment Suite only with their own log in and password.  It simple, log into SSB, go to the Online Payment Suite, click on the link for Authorized Users.  You can setup as many authorized as you like. 

Holds are indicators on your student account that can be that some action must be taken from the department that posted the hold on your student account.  If there is a hold from the Office of Student Accounts, please contact immediately to resolve.  Depending on the hold, it may delay access to registration, grades, transcripts and on occasion payment posting. See Financial Holds for detailed review.  

A student refund is processed when payments posted to the student account are greater than the charges which creates a credit balance.   If that credit balance is eligible to be returned to the student, a refund will be processed.  These refunds can be processed electronically with direct deposit.

• log into SSB and click on Student
• then Student Accounts and View Bill/Make a Payment.
• Click on the Electronic Refunds link and follow the instructions. 
  • Make sure you are setting up your refund account using your bank's routing number and your checking account  number and not your debit card.

The tax form 1098T for is used to report student payment information to the IRS.  All U.S. citizens that are enrolled at least half-time at a college or university should receive this form every year.  The form is delivered electronically.

This is a mandatory fee and there is no opt out option. Book rental is automatically charged to all undergraduate students on a per credit hour basis.