Office of the Registrar
Frequently Asked Questions
For Students
How can I get a copy of my transcript?
For official copies of your transcript, please see our Transcript Requests page. Unofficial copies (i.e. for academic advising) are available on Self-Service Banner.
How do I get a letter certifying that I am a student (i.e. for insurance)?
On SSB students can obtain a verification certificate. Under the Student Records tab, the link NSC. This is an official document. Some agencies still require a letter, therefore students will need to submit Student Verification form.
Can a lender get verification that a borrower is a current student?
Yes, all of our enrollment certifications for lenders are done through the National Student Clearinghouse. Lenders may contact them at 703-742-7791 for more information.
Where can I get a Permit for Transient Study form?
The Permit for Transient Study form can be found under Student Forms inside the Student Portal.
If I have a hold on my account. What do I do to take care of this?
Log on Self Service Banner to see what type of hold you have on your account. If you’re unable to see the hold, please contact the Office of the Registrar and we can send you to the appropriate office. For balance holds, please contact Student Accounts.
I need a class to graduate, but the class is full, what can I do?
The student must contact the instructor and Department Chair to seek approval for a capacity override.
How do I apply for graduation?
This process begins in the student’s major department with their advisor or department chair. The graduation application can be found in Self-Service Banner on the Student Profile page.
Do I qualify for a degree with distinction?
Degrees with distinction are awarded to graduating seniors in the following categories:
- Cum Laude for GPA 3.25 through 3.59
- Magna Cum Laude for GPA 3.60 through 3.79
- Summa Cum laude for GPA 3.80 through 4.00
Can I choose which classes are accepted from my transcript?
No, Students cannot choose which courses that are accepted. Transfer credits are determined by the Transfer Coordinator for General Education requirements and the academic department for major requirements.
65 credits can be accepted from a community college and 94 credits from a university. If students have attended both a community college and a university, the total number of credits that will be accepted is 94 credits. Grades must be “C” or higher for transfer credit to be given.
What are the school codes for ECSU?
- School Code for ACT is 3095
- School Codes for College Board/SAT is 5629
- School Codes for FAFSA is 002926
How do I withdraw from the University?
A student who wishes or is asked to leave the University at any time during the semester shall complete and file official withdrawal form. This form may be accessed under Student Forms inside the Student Portal.
Students who withdraw from the University prior to the published deadline to withdraw from the University shall receive a “WD” in all classes they’re still enrolled in. Failure to execute and file these forms in a timely manner will result in a student incurring the penalty of receiving an “F” for each course in which he or she was enrolled during the semester in question.
I got dropped from my classes for nonpayment, what do I do?
Students must see Student Accounts or Financial Aid to receive approval to add classes back. Student Accounts will notify the Office of the Registrar through E4U regarding the student’s eligibility to pay. The Office of the Registrar will remove the hold and the student can re-register for courses.
Student Waitlist
What is Waitlisting? Waitlisting is an enrollment management tool that allows students to “get in line” for a spot in a class that’s full and wait in line to see if a spot might open in the course.
How do I put myself on a course’s Waitlist? Students register for or drop the Waitlist using the same Banner process used to register for a course. The only difference is the registration action will say Wait Listed.
How do I know when it is my term to register for a waitlisted course? You will be sent an email notification to your preferred email address. When you are on the waitlist, check your email often.
What do I do when I receive a notice that a seat is available? You will have 24 hours to register for the course. Contact your Advisor or Log into Banner. Go to the Add or Drop Classes link. Click the downward arrow in the box next to the waitlisted course. Select Web Register and click the Submit button to register.
How long will I have to register when a spot opens? You have 24 hours from the time the email notification was sent to you.
Where do I see my spot in line on the Waitlist? Your spot on the Waitlist displays in your Student Detail Schedule. When the spot displays at zero, this means it is your turn.
Can I put myself on the Waitlist for multiple course offerings? Yes
Can I register for the Waitlist if I have a registration hold? No
Will I be billed for a waitlisted course? No. A waitlisted course does not count in enrollment. Therefore you will not receive a bill for a waitlisted course.
What if I no longer wish to be on a course’s Waitlist? Out of courtesy to other students, please drop your name from the Waitlist.You can drop the Waitlist course by contacting your Advisor or using your Banner account.
What is the priority of students on the Waitlist? Students are listed in first come first serve order. The order is the order in which the students were registered on the Waitlist.
Can a student bypass a Waitlist by asking an Instructor for a Permit Override? No
For Faculty
How do I reset my password for INB?
Submit an IT Helpdesk Ticket.
How do I change the seating capacity for a particular class?
You must contact the department chair to request changes. ONLY Academic Affairs can change seating capacity or any changes to the schedule.
Who do I contact if the system will not allow me to post the Last Day of Attendance for final grades?
Contact the Office of the Registrar.
How does a student drop a class?
The student must log into Self Service Banner.
- Click on the Student tab.
- Click Registration.
- Click Add/Drop/course withdrawal.
Can a student drop all their classes?
No. If a student drops all courses they must officially withdraw from the university. They will need to contact the Office of the Registrar.
How does a student withdraw from the University?
Students who wish to withdraw from the University must visit the Office of the Registrar to begin the withdrawal process. The Registrar will explain the process, the consequences and the possible options relative to withdrawing from the University.
How do I change a grade?
Complete a grade change form submit to Academic Affairs.
How do I release a hold on a student's account?
Advising holds can be released in Self-Service Banner. Holds can also be released within Banner INB on SOAHOLD.